In order to preserve the performance of your Grand Seiko for as long as possible, it is essential to maintain the watch with the occasional inspection and overhaul.
Grand Seiko’s after-sales service is done exclusively at the Grand Seiko Service Studio by technicians with advanced skills and expertise. They are responsible for the entire process from start to finish to ensure the highest grade of work possible for each Grand Seiko they service. In addition, as long as the parts are still in production, we will be able to replace them when necessary to maintain the proper functionality of the watch, should there be any damage or wear.
Even after a model has been discontinued, we established a system that allows us to repair and replace parts, when necessary, for over ten years. Each watch received is in a different condition depending on how it was used. Grand Seiko’s components are all built with longevity in mind, but sometimes if not cared for properly, parts can wear or sustain damage, which would need to be replaced. Our goal is to provide the best possible service and quality of work while doing so in a timely and efficient manner. We will always continue to strengthen our after sales service to ensure the highest possible customer satisfaction.
The Grand Seiko Service Studio is a workshop specializing in watch repair. Only our Grand Seiko certified technicians are responsible for the maintenance services and final inspections. We take great pride in our work. Please see the video below for an introduction to our services.
The “Grand Seiko Complete Service” is a repair or overhaul service that includes disassembly, cleaning, reassembly, and lubrication of the movement and other working parts. This service also includes a “Light Polish,” which burnishes the surface of the case and bracelet to restore a mirror finish while retaining flat surfaces and sharp edges. The light polish also includes the refinishing of hairline finished surfaces.
To replace a Grand Seiko battery is a reasonably simple task. However, that is far from all we do to ensure the highest quality work. We inspect each watch for appearance, hand movement, crown operability, and test for accuracy. A battery replacement also includes ultrasonic cleaning of the case and bracelet, band adjustment, adjustment of screws, and inspection of water resistance.
Repairs or services will come at a cost to the customer in the following cases:
* Photocopies of Limited Warranty are not acceptable.
You can check the warranty details of your registered watch here.
Please contact us below if you have general inquiries or need help with your Grand Seiko timepiece:
Grand Seiko Corporation of America – Service Studio
1111 Macarthur Boulevard
Mahwah, NJ 07430