Start a Service Request

The Grand Seiko Service Studio is the only service facility in the United States authorized to service our watches. All work performed carries a twelve month guarantee. We’ll provide you with a free estimate to the cost of servicing your timepiece.

To begin your request, please complete the form below.

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Service Information

  1. Prices include movement overhaul, movement parts, power cells, gaskets, gleaning, all necessary lubrcation, and light polish.
  2. Prices do not include crystals, crowns, cases, dials, bezels, straps, bands, or any other case and/or band parts. Such parts are quoted individually.
  3. Standard flat labor charge of $10.00 is added to each O/W repair.
  4. Shipping, handling, and insurance charge of $35.00 is added to each O/W service (additional insurance charge added for watches with an MSRP greater than $10,000).
  5. Shipping, handling, and insurance charge of $35.00 will be assessed if repair estimate is declined.
  6. If service is required to be performed in Japan, $150.00 shipping and customs charge is added to each O/W service.

Grand Seiko Complete Service

Our complete service includes movement overhaul, plus a light polish of the case and band.

Select Caliber Series

Quartz (4J / 8J / 9F)
$450.00
Mechanical (9S)
$550.00
Mechanical (9SA5)
Repaired in Japan
$765.00
Mechanical (9S85 - VFA Series)
Repaired in Japan
$820.00
Spring Drive (9R6)
$600.00
Spring Drive (9RA5)
Repaired in Japan
$785.00
Spring Drive Chronograph (9R84 / 9R86 / 9R96)
Repaired in Japan
$925.00
Mechanical (All other vintage or retired calibers)
Repaired in Japan
Quoted after evaluation in Japan
Movement overhaul for the following additional calibers is not available locally and must be sent to Japan for service:
9R01 / 9R02 / 9R15 / 9RA2 / 9R31 / 9SC5 (prices quoted each time)

Polishing Services

Repair Polishing Service

Serviced in Japan. Repair polishing prices are are discounted when combined with a complete service.
Case
$420.00
Band
$345.00
Case and Band
$655.00

Zaratsu Blade Polishing

Service in Japan.
Zaratsu Blade Polishing
Quoted after evaluation in Japan

Light Polishing Service

A $40.00 water test will be added when the case is polished
Case
$210.00
Band
$210.00
Case and Band
$295.00

Additional Services

Select all that apply.
Movement overhaul
Requires quote
Replace metal band
Requires quote
Replace strap
Requires quote

Battery Replacement

All battery replacements charge $27.00 for labor and $40.00 for a water test after replacement.
Battery replacement
$50.00

Is your watch under factory warranty

Yes
No
I don't know

Notes and Additional Issues